24/7 Customer Support in Cloud Website Hosting
We supply 24/7 customer, billing and technical support for our Linux cloud website hosting. Even if you aren't our client yet and you have some questions, we can give you a hand without delay and provide you with the needed information, to give you the choice to make the best decision when you buy a new website hosting account. We are available anytime, including weekends and holidays, and we offer several options for communication to get in touch with us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we have several phone numbers globally, thus you can call the one which is closer to you. The maximum response time for your emails and the tickets is 1 hour. The regular response time is no more than 15-20 minutes, so you can forget all about waiting for several days to receive support for some task or issue, regardless of its difficulty.
24/7 Customer Support in Dedicated Hosting
When you purchase a dedicated server from us, you will be able to get in touch with us anytime using various channels and the max time that you'll need to wait for a reply is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 regardless of whether it's a holiday or a weekend and we will assist you with anything related to the apps which are pre-installed on the server. To contact us about a tech issue, you're able to open a support ticket from the Help section of your billing Control Panel or you can send us an e-mail. If you have any general questions or you would like to learn more about our website hosting services before you order, you can employ our live chat or you could call one of the local numbers that we have in several countries worldwide. In the event that you'd like to receive assistance with third-party software that you cannot deploy or manage efficiently, you'll be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.