If you ever encounter a problem with your site and are incapable of fixing it on your own, ask the respective web hosting provider’s support staff to assist you to bring the website back online. A quick resolution would be the perfect scenario, but a lot of hosting companies answer within 24 hours and even more, particularly if you are doing business with a hosting reseller. Even if your problem can be sorted out quickly, your site may not function properly or it may not be available at all for a longer time period, so you may lose potential customers because it’s quite unlikely that anyone will be dying to go back to a website that’s out of order. That said, you should make certain not only that you can get in touch with your hosting provider, but also that they can respond and help you in a timely manner. If a web app update does not proceed as planned or if you delete something by mistake, for instance, the site should be restored promptly in order to avoid protracted unavailability.
One-Hour Response Guarantee in Cloud Website Hosting
Our guaranteed maximum reaction time for any helpdesk ticket that you submit or any e-mail that you send is just 1 hour, even in case you contact us during weekends and legal holidays. Whatever the nature of your issue or inquiry may be, we will lend you a helping hand momentarily and will give you the necessary information to fix any problem with your sites. The actual reply time commonly does not exceed 15 to 20 minutes, so you can forget about waiting for hours on end to get an issue resolved or what is even worse than that – waiting around all day only to receive a response that more information is needed whilst nothing’s resolved. We’ll offer you assistance without any delay as we are aware of just how priceless time can be in the dynamic electronic age. The one-hour response time guarantee is valid for any technical or billing inquiry that you may have concerning our Linux cloud website hosting.